Privacy Policy
Last Updated: December 11, 2025
At Little Hearts LA, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you enroll your child in our daycare center or visit our website. Please read this privacy policy carefully.
1. Information We Collect
1.1. Personal Information
We collect personal information that you voluntarily provide to us when you enroll your child, including:
- Parent/guardian names, addresses, phone numbers, and email addresses
- Child's name, date of birth, and photograph
- Emergency contact information
- Medical information, allergies, and health records
- Immunization records
- Authorized pick-up person information
- Payment and billing information
1.2. Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including:
- IP address and browser type
- Operating system and device information
- Pages visited and time spent on our site
- Referring website addresses
2. How We Use Your Information
We use the information we collect to:
- Provide high-quality childcare services
- Communicate with parents/guardians about their child's progress and daily activities
- Ensure child safety and respond to emergencies
- Process payments and maintain billing records
- Comply with state licensing requirements and regulations
- Administer medications and address health concerns
- Maintain attendance and enrollment records
- Send important updates, newsletters, and announcements
- Improve our services and programs
- Respond to inquiries and customer service requests
3. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With Your Consent: When you have given us explicit permission to share information
- Emergency Situations: With emergency responders, medical personnel, or hospitals when necessary for your child's health and safety
- Legal Requirements: When required by law, court order, or government regulations, including state licensing authorities
- Child Protective Services: When we are legally mandated to report suspected child abuse or neglect
- Service Providers: With trusted third-party service providers who assist in operating our center (e.g., payment processors, background check services) under strict confidentiality agreements
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Secure storage of physical records in locked cabinets
- Password-protected digital files and databases
- Limited access to personal information by authorized staff only
- Regular security assessments and updates
- Secure disposal of outdated records
However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Photography and Video
We may take photographs and videos of children during activities for:
- Educational documentation and developmental assessment
- Sharing daily activities with parents/guardians
- Marketing and promotional materials (website, social media, brochures)
Parents/guardians will be asked to provide consent for photography and media use during enrollment. You may opt out or revoke consent at any time by providing written notice.
6. Retention of Information
We retain your personal information for as long as necessary to:
- Provide our services
- Comply with legal obligations and state licensing requirements
- Resolve disputes and enforce our agreements
After your child's enrollment ends, we may retain certain records as required by California state law and licensing regulations, typically for a minimum of 3-7 years.
7. Your Rights and Choices
You have the right to:
- Access: Request access to the personal information we hold about you and your child
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your information, subject to legal retention requirements
- Opt-Out: Opt out of non-essential communications and marketing materials
- Photography Consent: Withdraw consent for photography and media use at any time
To exercise any of these rights, please contact us directly at our center.
8. Children's Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from children through our website. The information we collect about children is provided by parents/guardians for the purpose of enrollment and childcare services only.
9. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance user experience. Cookies are small data files stored on your device. You can set your browser to refuse cookies, though this may limit some website functionality.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
11. California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information (which we do not engage in).
12. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Little Hearts LA
Los Angeles, California
You can also reach us through the contact form on our website.
By enrolling your child at Little Hearts LA and using our services, you acknowledge that you have read and understood this Privacy Policy.